Canon Quartz 7-Day Exchange Policy

Canon Quartz 7-Day Exchange Policy 

At Canon Quartz, we want you to love your watch the moment it arrives. If for any reason you don't, we've got you covered with our 7-Day Exchange Policy.

We believe buying a watch online should feel as safe as buying it in a store and even better. That's why every watch you order from canonquartz.com comes with the freedom to exchange it within 7 days of delivery.

No long explanations. No fighting with customer support. Just a simple, honest exchange.

What Is the Canon Quartz Exchange Policy?

Canon Quartz offers a 7-day exchange window on all watches purchased directly from our official website: canonquartz.com 

If you receive your watch and it's not what you expected whether it's the size, style, color, or just a personal change of heart you can raise an exchange request within 7 days of delivery.

This policy applies to:

  • All men's watches

  • All women's watches

  • Couple watch sets

  • All collections including Dominion Series, Serenite, Lucid, Maha Vastu, Aureolis, and all other Canon Quartz collections

We want every customer across India to shop with complete confidence. Whether you're in Mumbai, Delhi, Ahmedabad, Bengaluru, or any corner of Bharat our 7-day exchange policy covers you.

Why Does Canon Quartz Offer a 7-Day Exchange Policy?

Since 1997, Canon Quartz has been built on three values: Family, Perseverance, and Pride.

We are a proudly Indian watch brand Made in India founded by two brothers who started with a dream to build something meaningful for their family and country.

When you order from us, you become part of the Canon Quartz family. And just like family, we don't leave you with a product you're not happy with.

We know that choosing a watch online can feel uncertain:

  • Will the dial color look the same in real life?

  • Will the strap fit my wrist?

  • Is the size right for me

Our 7-day exchange policy removes that uncertainty. Shop freely. If it doesn't feel right, we'll help you find one that does.

How to Raise a 7-Day Exchange Request

Raising an exchange request is simple and fast. Follow these steps:

Step 1 Contact Us Within 7 Days of Delivery
Write to us at marketing@canonquartz.com or reach out through our official website's Contact page at canonquartz.com/pages/contact-us Mention your Order ID and the reason for exchange (optional no questions asked!).

Step 2 Keep the Watch Ready for Pickup
Make sure the watch is in its original condition unworn, unscratched, and with all original packaging, tags, box, and accessories included. The watch should be exactly as you received it.

Step 3 We Arrange a Reverse Pickup
Once your exchange request is confirmed, our team will arrange a reverse pickup from your delivery address. You don't need to visit any store or courier office.

Step 4 Choose Your New Watch
Once we receive the original watch back and verify its condition, you can select a replacement watch of equal or higher value (you pay only the difference for higher-value items).

Step 5 We Ship Your New Watch
Your new watch will be dispatched and delivered to your address within the standard shipping timeline.

What Is Eligible for Exchange?

To keep the exchange process smooth and fair for all our customers, here's what qualifies:

✅ Watch purchased directly from canonquartz.com
✅ Exchange request raised within 7 days of the delivery date
✅ Watch is unused and unworn
✅ Watch is in original condition no scratches, dents, or damages
✅ Original packaging is intact box, tags, warranty card, and accessories all included
✅ Order ID and purchase proof available

What Is NOT Eligible for Exchange?

We want to be completely transparent with you. The following situations are not covered under our exchange policy:

❌ Exchange request raised after 7 days of delivery
❌ Watch has been used, worn, or shows signs of wear
❌ Watch has been physically damaged after delivery
❌ Watch is missing original packaging, tags, or accessories
❌ Watches that have been tampered with or repaired by any unauthorized service

Note: If your watch has a manufacturing defect or a functional issue, that is covered under our separate Warranty Policy not the exchange policy. Please visit 

canonquartz.com/pages/claim-your-watch-warranty-service-support-canon-quartz to claim your warranty.

Exchange vs. Return What's the Difference?

We want to make this crystal clear for our customers:

Exchange Policy

Warranty Claim

What it covers

Change of style, size, color preference

Manufacturing defect, functional issues

Timeframe

7 days from delivery

As per warranty card (typically 1 year)

Condition required

Unused, original packaging

Defective product

Outcome

New watch of your choice

Repair or replacement

Where to apply

marketing@canonquartz.com

Warranty claim form on website

Our current policy offers exchange (not cash refund), ensuring you always walk away with a Canon Quartz watch you love.

Tips to Make Your Exchange Smooth

Here are a few quick tips to ensure your exchange goes through without any delay:

  • Save your Order ID it's in your confirmation email

  • Unbox carefully keep the box and all packaging intact from day one

  • Take an unboxing video this helps if there's any dispute about the product condition

  • Don't wear the watch if you're unsure about it try it against your wrist without wearing it fully

  • Contact us early don't wait till day 7; reach out as soon as you decide

Frequently Asked Questions About Canon Quartz Exchange Policy

Q1: Can I exchange my Canon Quartz watch if I just changed my mind?
Yes as per Our policy, You don't need to give a reason. Just raise the request within 7 days of delivery.

Q2: I received the watch as a gift. Can I exchange it?
Yes, as long as the exchange request is raised within 7 days of the original delivery date, the watch is in original condition, and the Order ID is available.

Q3: Can I exchange it for a higher-priced watch?
Yes. You can exchange to any watch of equal or higher value. You'll only need to pay the price difference.

Q4: Can I exchange it for a lower-priced watch?
Please contact our team at marketing@canonquartz.com to discuss this. We'll do our best to help.

Q5: My watch has a defect. Is it covered under the exchange policy?
Manufacturing defects are covered under the Warranty Policy, not the exchange policy. Please raise a warranty claim at 

canonquartz.com/pages/claim-your-watch-warranty-service-support-canon-quartz

Q6: How long does the exchange process take?
Once we receive the original watch and verify its condition, your new watch is typically dispatched within 2–3 business days. Delivery takes an additional 4–7 business days depending on your location.

Q7: Is there any charge for the exchange pickup?
Please contact us at marketing@canonquartz.com for the latest details on pickup charges, as this may vary by location and order value.

Q8: What if my watch was damaged during delivery?
If your watch arrived damaged due to shipping, please contact us immediately (ideally within 24–48 hours of delivery) with photos and your Order ID. We will resolve it on priority.

Q9: Do I need to create an account to raise an exchange request?
No account is required. Just email us with your Order ID and contact details.

About Canon Quartz A Brand You Can Trust

Canon Quartz is a 100% Made in India watch brand, founded in 1997 by two brothers in India. What began as a small family dream has grown into a brand trusted by 2.7 Lakh+ Indians across the country.

Every Canon Quartz timepiece is powered by a reliable Japanese movement, crafted with precision, and designed for the Modern Indian Achiever whether you're heading to the office, a wedding, or just enjoying a weekend.

Our watches are available across collections:

Price Range: ₹1,499 to ₹7,899 | Reviews: 14,791+

Contact Canon Quartz for Exchange Support

We're here to help you every step of the way.

Warranty Claim

Please fill out the form below to submit your warranty claim. Our team will review your request and respond within 48 hours.